FAQ

Prime Time Express | Swift and Secure Deliveries

FAQ

Prime Time Express | Swift and Secure Deliveries

Frequently Asked Questions

Registration is completely free with Prime Time Express and will always be free.

Sending Packages with Prime Time Express is easy, follow the three easy steps and you’re on your way:

1. Sign up today and get your free US mailbox address and customer ID Tag

2. Shop online using the provided US mailbox address and customer ID Tag.

When your purchase is complete, upload your invoice (Login to the dashboard) choose delivery options ( for delivery option choose Home or Office delivery)

3. We will notify you each step of the way

– As soon as we receive your package in our Miami where house

– When your package is on its way to Jamaica

– When your package arrives in the island

– And when your package is ready for delivery

We will keep you informed about your shipment and delivery.

Our rates are based on weight of the package(s). For additional information please view our Rate Page by clicking the rates tab on our website.

 

Customs duties are charged on packages that are USD$100 and above in value. The duty rates are applied based on customs tariff codes which is applied by the Customs Officer processing the shipment. For more info, please visit Jamaica Customs website.

https://www.jacustoms.gov.jm/tags/duty-calculator

There’s quite a number of items that are prohibited. Please visit Jamaica Customs Website for more information.

Restriction Items.pdf (jacustoms.gov.jm)

1. Yes as soon as we receive your package at our Miami warehouse an email will be sent to you as a pre-alert to inform you that we have received the package.

2. Once your package has arrived in Jamaica, you will receive an email or whatsapp alerting you of its arrival.

3. A final email or whatsapp will be sent advising you of delivery alone with an invoice.

 

The payment methods are Bank transfer/ Cash Deposit and Card Payments.

Monday to Friday 10:00AM – 5:00PM / Saturday 10:AM – 3:00PM

Processing fees are charged on packages US$50 and up.

There is no delivery cost for customers living in Kingston & St. Andrew. Our island wide delivery rates are in keeping with our local delivery channels. Contact us for more information about our delivery rates.

Expect Professional Service Always And Quick Deliveries

Prime Time Express offers top-tier customer service. We import and export via air and sea at affordable rates. We offer hassle-free processing while maintaining the highest standards of professionalism.

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Profession Service You Can Count on

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